Refund and Returns Policy

Our Commitment

gathertog strives to provide high‑quality products and a positive shopping experience. If you are not completely satisfied with your purchase, we will work with you to resolve the issue in accordance with this policy.

Eligibility for Returns

To be eligible for a return, the item must meet all of the following conditions:

• Returned within 30 calendar days of the delivery date.
• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or order confirmation.

Return Process

Initiating a Return

Contact our support team at [email protected] or call +1 (972) 403-7766‑7766 to request a return authorization. Provide your order number, the item(s) you wish to return, and the reason for the return.

Shipping the Return

Once authorized, you must ship the item(s) to the address below within 7 business days. Use a trackable shipping method and retain the receipt.

Return Address:
2852 Southwest 10th Lane
Dallas, Texas 75213
United States

Refunds

Refunds will be issued to the original payment method after we receive and inspect the returned item(s). Processing may take up to 10 business days. Shipping charges are non‑refundable unless the return is due to a defect or error on our part.

Non‑Refundable Items

The following items are not eligible for refunds or returns:

• Personalized or custom‑made products.
• Gift cards and digital download codes.
• Items marked as final sale.

User Responsibilities

When returning a product, you are responsible for:

• Ensuring the item is securely packaged to prevent damage during transit.
• Providing accurate contact and shipping information.
• Paying any applicable return shipping costs unless the return is due to a defect or our error.

Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1 (972) 403-7766‑7766
• Address: 2852 Southwest 10th Lane, Dallas, Texas 75213, United States

Legal Disclaimer

This Refund and Returns Policy is governed by the laws of the State of Texas, United States. gathertog reserves the right to modify or update this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.